Your Guarantee
We aim to please, and endeavour to rectify any errors or faulty goods as a matter of urgency, subject to the terms & conditions mentioned in this 'Returns & Refunds' policy.
Upon Ordering
You are able to change and amend your product order in your shopping cart up to the point at which you finish the Checkout process. No products selected and placed in your cart, or as part of your wishlist, are viewed as ordered until we receive both a completed order and your payment confirmation. If any changes are required after your order has been completed online, then please contact us urgently - within 24 hrs - to rectify and adjust your order as required.
Upon Receipt
Please inspect your purchase upon delivery and notify us immediately if you have received an incorrect or damaged item.
Returns or Exchanges
Physical Books - Cambridge educational titles are imported for the most part, and as such, orders are considered 'firm' based on your payment confirmation. Such orders are placed on a non-return-of-sale basis as even the local agents and/or publisher will not accept returns of shipped titles. We will only exchange or accept returns at our sole discretion. Textbooks, generally, only qualify for a refund or exchange if the goods are materially faulty or if we have shipped the wrong product.
Digital or e-Textbooks - There is a strict non-refundable and non-returnable policy on all digital resources, whether the product has been accessed, or not.
In case of return, please note that we will not refund original or return shipping costs, handling or insurance charges, or, if applicable, import or export duties or any other fees or charges imposed by any government agencies or officials whatsoever.
Goods Returned
We reserve the right to inspect the condition and contents of any returned product/s and adjust refund amounts if applicable, according to the conditions described below:
Refunds may be withheld if returned products show evidence (as determined by Cambrilearn Textbooks representatives) of damage due to careless handling, improper re-packaging, transit or impact damage, misuse, abuse, neglect, alteration, acts of nature and unusual temperatures or humidity damage.
If applicable please retain your shipping information, including tracking numbers, until your request has been properly attended to.